Terms & Conditions

Effective Date: 10th July 2026

Welcome to Elevated Desire ("Elevated Desire", "we", "our", or "us").

These Website Terms & Conditions ("Terms") govern your access to and use of the Elevated Desire website located at www.elevatedesire.com ("Website"), including the purchase of products made available through it.

By accessing our Website or placing an order, you agree to be bound by these Terms, together with our Privacy Policy and Returns, Exchanges & Faulty Products Policy, which form part of these Terms. If you do not agree with these Terms, please do not use our Website.

1. Eligibility

This Website and the products offered for sale are intended strictly for individuals who are 18 years of age or older.

By using this Website or placing an order, you confirm that you are at least 18 years old and legally permitted to purchase the products offered by Elevated Desire.

We reserve the right to refuse or cancel any order where we reasonably believe the purchaser is under the age of 18.

2. Website Use

You agree to use this Website only for lawful purposes and in accordance with these Terms.

You must not:

use the Website for any unlawful or fraudulent purpose;
interfere with the security or operation of the Website;
introduce viruses, malware or other harmful software;
attempt to gain unauthorised access to our systems;
copy, reproduce or exploit any part of the Website without our prior written permission.

3. Products

Elevated Desire sells adult toys, intimate accessories, lingerie and related products intended for lawful adult use only.

We make every reasonable effort to ensure that product descriptions, specifications and images are accurate. However, colours, packaging, product appearance and manufacturer specifications may vary slightly from those displayed on the Website.

All products are subject to availability.

We reserve the right to discontinue any product or limit the quantities available for purchase at any time.

4. Pricing

All prices displayed on the Website are shown in Euro (€).

Prices may be updated from time to time without prior notice.

If an obvious pricing error occurs, we reserve the right to cancel the affected order before dispatch. Where payment has already been made, any amount paid will be refunded in full.

5. Orders

Placing an order does not guarantee acceptance.

Once you place an order, you will receive an email acknowledging receipt of your order. This does not constitute acceptance of your order.

A contract between you and Elevated Desire is formed only once your order has been accepted and dispatched.

We reserve the right to refuse or cancel any order, including where:

products are unavailable;
payment cannot be authorised;
incorrect pricing or product information has been published;
fraudulent, unlawful or suspicious activity is suspected; or
we reasonably believe these Terms have been breached.

6. Payment

We accept payment through the payment methods made available at checkout.

Payments are securely processed by our third-party payment service provider, Stripe. We do not store or have access to your full payment card details.

By placing an order, you confirm that:

You are authorised to use the payment method provided.
The payment information supplied is accurate and complete.

Your order will only be processed once payment has been successfully authorised.

7. Delivery

Delivery times are communicated by our sales team via WhatsApp.

While we will make every reasonable effort to dispatch and deliver orders promptly, we are not responsible for delays caused by couriers, customs authorities or events beyond our reasonable control.

Risk in the products passes to you upon delivery.

8. Returns, Exchanges & Faulty Products

Our Returns, Exchanges & Faulty Products Policy forms part of these Terms.

Please refer to our separate Returns, Exchanges & Faulty Products Policy for information regarding:

voluntary returns;
exchanges;
faulty products;
store credit;
hygiene restrictions; and
your statutory consumer rights.

Nothing in these Terms limits or excludes your rights under applicable Maltese or EU consumer protection laws.

9. Product Use & Safety

All products sold by Elevated Desire are intended for lawful adult use only.

Customers are responsible for reading and following all instructions, warnings and safety information supplied with each product.

Products must only be used for their intended purpose.

To the fullest extent permitted by law, Elevated Desire shall not be liable for damage, injury or loss resulting from misuse, improper cleaning, modification, failure to follow product instructions or use of products for purposes other than those intended.

10. User Accounts

If you create an account on our Website, you agree to provide accurate, complete and up-to-date information.

You are responsible for maintaining the confidentiality of your account credentials and for all activity carried out using your account.

Please notify us immediately if you believe your account has been accessed without your authorisation.

We reserve the right to suspend or terminate accounts where these Terms are breached.

11. Reviews & User Content

Where customers are able to submit reviews or other content through the Website, you remain responsible for the content you submit.

You agree not to submit content that is unlawful, defamatory, abusive, misleading, obscene, discriminatory or infringes the rights of others.

By submitting reviews or other content, you grant Elevated Desire a non-exclusive, royalty-free licence to display, reproduce and use that content in connection with the operation and promotion of the Website.

We reserve the right to remove any content at our sole discretion.

12. Intellectual Property

All content on this Website, including text, images, graphics, logos, product descriptions, branding, software and website design, is owned by or licensed to Elevated Desire and is protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify or commercially exploit any content without our prior written consent.

13. Third-Party Links

Our Website may contain links to third-party websites.

These links are provided for convenience only.

Elevated Desire is not responsible for the content, security or privacy practices of third-party websites.

14. Disclaimer

While we make every reasonable effort to ensure that the Website operates correctly and that information is accurate, the Website is provided on an "as available" basis.

We do not guarantee uninterrupted access, freedom from technical errors or that all information will always be completely accurate or current.

15. Limitation of Liability

Nothing in these Terms excludes or limits any rights that cannot legally be excluded under applicable Maltese or EU consumer protection laws.

To the fullest extent permitted by law, Elevated Desire shall not be liable for any indirect, incidental, special or consequential loss arising from your use of the Website or the purchase of products from us.

16. Force Majeure

We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including natural disasters, strikes, transport disruptions, internet outages, pandemics or governmental action.

17. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use and protect your personal information.

18. Changes to These Terms

We may amend these Terms from time to time.

Any changes will become effective once published on the Website.

Your continued use of the Website following the publication of updated Terms constitutes acceptance of those changes.

19. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Malta.

Any dispute arising from these Terms or your use of the Website shall be subject to the jurisdiction of the Maltese courts.

20. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall continue in full force and effect.

21. Entire Agreement

These Terms, together with our Privacy Policy and Returns, Exchanges & Faulty Products Policy, constitute the entire agreement between you and Elevated Desire regarding your use of the Website and the purchase of products through it.

22. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us at:

Email: sales@elevatedesire.com

We will be happy to assist you.