At Elevated Desire, we are committed to providing high-quality adult toys, lingerie, and intimate accessories while ensuring a smooth and enjoyable shopping experience.

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If you are not completely satisfied with your purchase, you must submit your return request within 15 calendar days of receiving your order, subject to the conditions set out below. Unfortunately, we cannot accept return requests submitted after this period.

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This voluntary returns policy is offered in addition to, and does not affect, your statutory rights under applicable Maltese and EU consumer protection legislation in relation to faulty, damaged, incorrectly supplied, or non-conforming products.

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Returns

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To be eligible for a return, items must:

• Be unused and unworn.

• Be in their original packaging (where reasonably possible).

• Have all original tags, hygiene seals, and protective packaging intact.

• Be in the same condition as when they were received.

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Once an eligible voluntary return has been inspected and approved, we will issue store credit in the form of a unique voucher code. Store credit can be used towards any future purchase on our website.

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Eligible non-faulty products returned under our voluntary returns policy are eligible for store credit only. This policy does not affect your statutory rights in relation to faulty, damaged, incorrectly supplied or non-conforming products. Please see the "Faulty, Damaged or Incorrect Products" section below for further information.

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Exchanges

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If you wish to exchange an eligible item, simply follow the standard return process.

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Once we have inspected and approved the returned item, you may:

• Exchange an eligible item for a different size or colour (where available); or

• Receive store credit to place a new order if your preferred replacement is unavailable.

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Lingerie and swimwear that meet our return conditions may be exchanged for an alternative size, provided they remain unworn, with all tags and hygiene seals intact.

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Non-Returnable Items

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For hygiene and safety reasons, the following items cannot be returned or exchanged under our voluntary returns policy unless they are faulty, damaged upon arrival, or incorrectly supplied:

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• Adult toys and intimate products intended for insertion, intimate bodily contact or exposure to bodily fluids;

• Lubricants, massage oils and condoms;

• Underwear;

• Any item that has been opened, used or had its hygiene seal broken.

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Once these products leave our warehouse, they are considered unsuitable for resale and cannot be accepted under our voluntary returns policy because they cannot safely be resold once supplied.

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Lingerie & Swimwear

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Lingerie and swimwear may be tried on over your own underwear while keeping all tags and hygiene seals intact.

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If an item shows signs of wear, has been washed, altered, or has had its hygiene seal removed, we may refuse a return or exchange.

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Eligible lingerie and swimwear that satisfy our return conditions may be returned for store credit or exchanged for another available size or colour.

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Faulty, damaged or incorrectly supplied lingerie and swimwear remain covered by your statutory consumer rights.

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Faulty, Damaged or Incorrect Products

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If you receive an item that is damaged, defective or incorrect, please contact our Customer Support team as soon as reasonably possible after discovering the issue.

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We encourage you to notify us within 48 hours of delivery where an item arrives damaged or incorrect so we can investigate promptly. Failure to notify within this period does not affect your statutory rights and include:

• Your order number;

• A description of the issue; and

• Clear photographs and/or videos showing the fault or damage.

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All products sold by Elevated Desire are covered by your statutory rights under applicable Maltese and EU consumer protection legislation.

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Where a product develops a fault after delivery, we may inspect the item to determine whether the issue is the result of:

• A manufacturing defect or lack of conformity; or

• Normal wear and tear, accidental damage, misuse, improper cleaning, improper storage, unauthorised repairs, or failure to follow the product instructions.

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Where, following inspection, a manufacturing defect or lack of conformity is confirmed, we will provide the appropriate remedy in accordance with applicable Maltese and EU consumer protection law. Depending on the circumstances, this may include repair, replacement, price reduction or refund.

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Damaged or Used Returns

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Returned goods must be in their original condition.

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If an item returned under our voluntary returns policy is found to be damaged, incomplete, altered, or shows signs of wear or use beyond what is reasonably necessary to inspect it. We reserve the right to refuse the return or reduce the amount of store credit issued where appropriate to reflect any loss in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

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                                                                                    How to Initiate a Return

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1. Contact our Customer Support team at sales@elivatedesire.com, quoting your order number and the reason for your return.

2. Once your request has been reviewed, we will provide you with the return instructions and return address. Returns sent without prior authorisation may not be accepted.

3. Securely package the item and return it in accordance with the return conditions set out in this policy.

4. Once we receive and inspect the returned item, we will notify you of the outcome by email.

• If your voluntary return is approved, store credit equal to the approved value of the returned item will be issued via a voucher code.

• f your item is confirmed to be faulty, damaged, or you have received the wrong product, we will provide the appropriate solution in accordance with applicable Maltese and EU consumer protection laws. Depending on the circumstances, this may include a repair, replacement, price reduction, or refund.

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We reserve the right to refuse any return that does not comply with this Returns, Exchanges & Faulty Products Policy.

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