Privacy & Cookies Policy

Effective Date: 10th July 2026
Last Updated: 10th July 2026

Our Commitment to Your Privacy

At Elevated Desire ("we", "us", "our"), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and the rights you have regarding your information when you visit our website, create an account or purchase products from us.

Please read this Privacy Policy carefully. By using our website, you acknowledge that you have read and understood how we process your personal data.

Adults Only

Our website and the products we sell are intended exclusively for individuals aged 18 years or over.

By using this website or placing an order, you confirm that you are at least 18 years old.

We do not knowingly collect personal information from anyone under the age of 18. If we become aware that such information has been collected, we will take reasonable steps to delete it promptly.

What Information We Collect

Depending on how you interact with our website, we may collect:

Information You Provide

🔸Full name
🔸Billing and delivery addresses
🔸Email address
🔸Telephone number
🔸Account login details
🔸Order history
🔸Customer service enquiries
🔸Marketing preferences (where applicable)

Information Collected Automatically

When you visit our website, we may automatically collect:

🔸IP address
🔸Browser type
🔸Device information
🔸Operating system
🔸Pages viewed
🔸Date and time of visits
🔸Website usage information
🔸Cookie identifiers

How We Collect Your Information

We collect information when you:

🔸Visit our website
🔸Create an account
🔸Place an order
🔸Contact our customer support
🔸Subscribe to our newsletter
🔸Complete forms on our website
🔸Accept cookies where required

Some information may also be received from trusted service providers involved in processing payments, delivering orders or providing technical services.

How We Use Your Information

We use your personal information to:

🔸Process and fulfil your orders
🔸Deliver purchased products
🔸Manage your customer account
🔸Respond to your enquiries
🔸Provide customer support
🔸Process refunds where applicable
🔸Improve our website and services
🔸Prevent fraud and maintain website security
🔸Comply with legal and regulatory obligations
🔸Send service-related communications, including order confirmations and delivery updates
🔸Send promotional emails where you have chosen to receive them or where otherwise permitted by law

Marketing Communications

If you choose to receive marketing communications, we may occasionally send you information about new products, special offers and promotions.

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

We will never send marketing communications where consent is required unless you have chosen to receive them.

Cookies

Our website uses cookies and similar technologies to help the website function correctly, remember your preferences, improve your browsing experience and analyse website performance.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage or withdraw your cookie preferences at any time through our cookie settings or your browser settings.

For more detailed information, please refer to our separate Cookies Policy.

Sharing Your Information

We value your privacy and do not sell your personal information.

We may share your information only where necessary with trusted third parties, including:

🔸Payment service providers
🔸Delivery and courier companies
🔸Website hosting providers
🔸IT support providers
🔸Email communication providers
🔸Analytics providers
🔸Professional advisers
🔸Government or regulatory authorities where required by law

These organisations are only permitted to process your personal data on our behalf and in accordance with applicable data protection laws.

International Data Transfers

Some of our service providers may process personal data outside your country or the European Economic Area (EEA).

Where this occurs, we will ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

Although we work hard to keep your information secure, no method of transmitting information over the internet or storing electronic data is completely secure.

How Long We Keep Your Information

We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy and to comply with our legal, accounting and tax obligations.

When your information is no longer required, it will be securely deleted or anonymised.

Your Rights

Depending on your location and applicable law, you may have the right to:

🔸Request access to your personal information.
🔸Request correction of inaccurate or incomplete information.
🔸Request deletion of your personal information where applicable.
🔸Restrict or object to certain types of processing.
🔸Withdraw your consent where processing is based on consent.
🔸Request a copy of your personal information in a portable format where applicable.
🔸Lodge a complaint with your local data protection authority.

If you wish to exercise any of these rights, please contact us using the details below.

Third-Party Websites

Our website may contain links to external websites operated by third parties.

We are not responsible for the privacy practices or content of those websites. We recommend that you review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality or legal obligations.

The latest version will always be available on this page, together with the date it was last updated.

If you have any questions about this Privacy Policy or how we process your personal information, please contact us:

Elevated Desire

Sales@elevatedesire.com